Customer Experience 2021 (CX) – GuruFocus.com
Five9, Inc. (NASDAQ: FIVN), a leading smart cloud contact center vendor, today announced that it will host its annual CX Summit on September 1-2. The virtual event will explore the trends, strategies and innovations that are driving the transformation of the customer experience. , as well as best practices for embracing change in the post-pandemic cloud contact center.
“Businesses need to strike a balance between the successes of the past and the needs of the future, which will force them to move further down the digital transformation continuum,” said Donna Fluss, president of DMG Consulting LLC, who will lead a CX Summit Session on Workforce Optimization (WFO). “I look forward to examining the practical innovations in Contact Center as a Service (CCaaS) and WFO solutions that intersect to improve the service landscape at the Five9 CX Summit. ”
Fluss will join a carefully curated set of industry influencers including:
Drew Kraus, Vice President and Analyst, Customer Service and Assistive Technology, Gartner
Sheila McGee-Smith, Founder and Senior Analyst, McGee-Smith Analytics
Blair Pleasant, President and Senior Analyst, COMMfusion LLC
Dan Miller, Principal Analyst and Founder, Opus Research
Derek Top, Research Director, Opus Research
Robin Gareiss, CEO and Senior Analyst, Metrigy
The theme of the 2021 event will be “Where the redesigned meets the real”. Inspirational speakers such as Mike Massimo, former NASA astronaut, New York Times bestselling author and frequent guest star on Big Bang Theory, and Five9 customers and partners will share their ideas to encourage CX and contact centers to think differently about how they approach their customer experience. Speakers will also provide practical advice to ensure that change leads to real results now and in the future.
To support this interactive learning experience, CX Summit 2021 will introduce new session formats, such as:
- In-depth discussions: 45-minute live sessions that delve deeper into practical contact center use cases, step-by-step training for Five9 products, and CX best practices
- CX Focus Groups: 45 minute live sessions focused on CX trends and best practices ranging from STIR / Shaken to the role of intelligent virtual agent (IVA) in the contact center of today and tomorrow
- Ask product reinventers: 30-minute live discussions with open-ended questions and answers moderated by Five9 solution experts covering topics ranging from what to consider when moving to the cloud to how to get the most out of your Five9 investment
In addition to Five9 solution experts, keynote speakers will include:
Rowan Trollope, CEO of Five9
Jonathan Rosenberg, CTO and Chief AI Officer, Five9
Callan Schebella, Executive Vice President, Product Management, Five9
Genefa Murphy, Marketing Director, Five9
“Now is the time for organizations to take a step back and think differently about how they approach CX,” said Murphy, who will lead sessions on Women in Tech, winning with Five9 Partners and a panel of international customers. “The CX Summit 2021 will be a forum for industry leaders to come together with analysts and subject matter experts and discuss what it means to reinvent the customer experience, achieve tangible business results and delight consumers in the landscape. of today’s services.
To find out more about the Five9 CX Summit 2021 and reserve your place, click + here.
Five9 is a leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes every year. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and hands-on AI to create more human customer experiences, engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant and scalable, the Five9 platform helps contact centers increase productivity, be agile, increase revenue, and build customer trust and loyalty.
For more information visit www.five9.com.
See the source version on businesswire.com: https://www.businesswire.com/news/home/20210624005302/en/